Recently, while completing the Monthly Utility Bill Analysis Module, an Asset in Indiana was found to have been invoiced over 106% more than the average bill.
Utility waste in the US is at an all-time high with ~60-80% of the energy consumption being attributed to waste and errors (source below)
This anomaly was noted and investigated by AFI staff and the following errors were discovered:
Human data-entry error: The technicians at the utility company entered the meter data incorrectly (scrivener error).
Meter Change: A new meter was installed at the property by the utility company further complicating data collection and reporting.
The total savings for this error? $14,657.52
Had the utility bill not been audited, it is unlikely the invoice would have been corrected by the utility company due to the complex nature of the error.
HOW CAN ERRORS IN UTILITY BILLING BE AVOIDED?
All utility bills should be managed at a single location to allowing for data aggregation and institutional knowledge to develop.
All utility bills should be handled by a single team to ensure that consistent monthly KPIs are utilized. For example, AFI has a single team analyzes trailing cashflow and consumption data each month on a per unit basis.
Utility data is analyzed on a global basis to allow for highlighting anomalies. Anomalies can be not only data-entry errors, but also might include leaks, incorrectly set HVAC systems, power drains, etc. By completing a global analysis, a granular comparison is able to be created cross-systems to highlight outliers. Additionally, by aggregating data, a larger comparison group is created. AFI, for example, analyzes ~250 meters and 5000 units. The more data available, the better.
Consider implementing a utility analysis system today of your own to prevent errors and waste. Not only are invoice errors expensive, they are potentially wasteful to energy resources and money.
Recently, at an AFI asset in Texas, the Owners saw tax savings of over $18,000!
Here at AFI, we have seven Core Values that are at the forefront of our minds at all times. Two of these Core Values are Collaborationand Efficiency.Through effectively managing vendor relationships, AFI was able to help the property appeal a previously proposed assessment and further increase NOI for our stakeholders.
We pride ourselves on of course achieving fantastic results for our Owners, but also on having the opportunity to work with like-minded individuals that share in our values and commitment to excellence!
AFI Property Manager, Tim Trower, recently oversaw the addition of 16 new units on a Columbia-based property. With these new units came several additional challenges and an increased workload for Tim, but also an opportunity to further increase profitability on the asset.
Through Tim’s leadership, this property CRUSHED it’s previous monthly income record by almost $10,000!
Tim is currently managing his third asset with AFI and has proven, no matter the obstacle, his ability to hold tenants accountable and maximize revenue. Tim is the embodiment of the AFI system at work which has resulted in an excellent return for the Property Owner.
Great work, Tim!
Colin CosbyColumbia Asset CRUSHES Monthly Income Record!
AFI recently oversaw the completion of two laundry room renovation projects totaling almost $130,000 at two Texas-based assets.
These improvements proved to be extremely lucrative ventures as we can now report an average ROI of over 30%! With completion of this project, we have a happier Onsite Manager, happier tenants, and an absolutely delighted Owner!
This is just another example of AFI accomplishing our Mission to PROSPER ALL STAKEHOLDERS.
Here at AFI, we pride ourselves on developing robust processes that not only address current issues, but are also flexible enough to adapt to anomalies that may arise.
Evidence of our prowess in creating such processes is possibly no more apparent than in our Accounting Department.
In October of 2017, our team began recording any accounting-related issue that could not be resolved in an eight hour work day as an “Accounting Ticket.” At close of business on that day in October, AFI reported having 150 open Accounting Tickets.
At the time, clearing out these items may have seemed like an impossible task. Once this task was completed, it was imperative that the proper systems were in place to ensure an issue of this magnitude did not occur again.
As of close of business yesterday, June 20th, AFI reported only 11 open Accounting Tickets! An almost 93% reduction that was achieved through INNOVATION, one of AFI’s Core Values.
Our Leasing & Collections team has been putting in an immense amount of effort this quarter that culminated in record-breaking accomplishments at several AFI assets.
Over the trailing three months, 11 AFI properties achieved new T-3 Top Line Income Records! These new records equated to over $20,000 in additional income for 2019 versus 2018.
This in itself would have been a tremendous accomplishment; however, we did not stop there. In addition to setting 11 new T-3 Income Records, another six (6) assets achieved new Monthly Income Records for May!
This was not done overnight and was accomplished through the development of robust procedures by our L&C team, and flawless execution by our Onsite Staff.
We look forward to developing new/improving upon current processes in order to replicate this kind of success as our portfolio continues to grow!
Colin CosbySuccess: AFI L&C Breaks Multiple Income Records!
A Texas-based asset managed by Alexander Forrest Investments, LLC recently received glowing accolades during a quarterly insurance inspection.
We at AFI pride ourselves on being able to provide clean, safe, and friendly communities to residents and visitors alike. This kind of welcoming environment was exactly what awaited our insurance inspector when he arrived to the property.
Our onsite team deserves a great deal of praise for ensuring such a wonderful visit, and continuing to uphold the AFI Standard of Excellence!
This week, AFI was recognized as one of very few companies to achieve 100% Grace Hill compliance across all learners!
Grace Hill is an industry leading Property Management training platform that specializes in educating employees on topics such as changes in federal law, leasing/marketing strategies, and even property maintenance items.
It is a requirementfor all AFI Corporate, and Onsite Staff to maintain 100% Grace Hill compliance at all times. The importance of this training cannot be stressed enough as keeping up to date with assigned courses allows all of our team members to not only improve his or her own skills, but also understand how to follow ever-changing government regulations.
Through AFI’s management, we have successfully reduced 911 traffic at a North Carolina based asset by 40% over the last three years!
When choosing a place to live, AFI believes that safety should be a top priority. This is exactly why we take so much pride in providing safe, clean, and affordable housing to 100% of our residents in over 4000 units all across the country!